Refund Policy

  • Our policy lasts 14 days. The purchased item you wish to return must be received by us within 14 days of receiving your order.
  • The item you wish to return must be unused and in the same condition that you received it in. It must also be in the original pouch and box provided and must have the original tags attached. Items that appear worn or used will not be refunded and returned to the customer.
  • Unfortunately we cannot accept returns or exchanges of earrings. This is for hygiene reasons and doesn't affect your statutory rights. We cannot accept items that have been engraved, personalised or altered.
  • Our promise to replace the item or refund your money does not apply to faults or damages caused by accident, neglect or misuse.
  • We cannot repair damage to any items that exceed 6 months from purchase. Any damage incurred by the customer from mis-use cannot be repaired.
  • Tarnishing or discolouration due to chemical contact is not a fault. Please see our Care Guide on how to avoid this.
  • Except in relation to faulty or incorrectly supplied goods, where your statutory rights are unaffected, personalised goods made to a customer's specifications may not be returned. In such cases you may not be able to return your goods if they are unwanted.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Any items that do not reach us are the responsibility of the customer.
  • All products are covered by our standard 6 month warranty to cover any manufacturing defects. Please note the warranty is void if any damage is incurred by the customer, including any damage caused by perfumes, bleaching, heat exposure and general wear and tear. Any lost items cannot be replaced or refunded. Missing crystals are not classed as a manufacturing fault.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. A full refund of the item/s (excluding any delivery charges) will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.
  • Please Note: When processing your return we may need to speak with you before we are able to complete the process. If we are unable to make contact with you within 14 days of receiving your item(s), we will return it to the delivery address linked to the order.
  • Please contact us at info@ohmygold.com quoting your order number for additional instruction on how to return your item.